Job Opportunity – Workforce Operations Co-ordinator
To ensure the smooth running of our WFM Timegate system on a day-to-day basis, liaising with internal teams, clients and stakeholders. Demonstrating leadership, collaboration and expertise in WFM, project management, business administration, systems and processes.
We require a WFM Operations Co-ordinator to implement and manage our CRM scheduling system for a large team of operatives across sites nationwide, from our Head Office in Great Barr, Birmingham.
The WFM Operations Co-ordinator will be responsible for the effective scheduling that gives our clients great customer service, while allowing the frontline team to enjoy a work/life balance that ensures they are happy and productive.
Duties and responsibilities:
- Managing our Timegate work force management system to ensure the smooth running of our operatives
- Building and maintaining relationships with all relevant clients and stakeholders across the business; both internal and external
- Developing a motivated team of operatives that excels in operational resource and achieves the agreed service levels
- Being able to influence and liaise with senior colleagues on operational and site performance
- Provides recommendations to reduce and/or eliminate issues that impact overall service quality
- Participates in product development and implementation support
- Identifies potential system issues and recommends system enhancements
- Ensures the highest quality customer service is delivered in an efficient manner
- Empowers Contract Managers to handle the daily operations of individual teams in a productive manner to maintain contracted client performance standards
- Maintains close contact with clients through frequent interaction with the client relations/project management areas
- Handles all client and employee requests in a timely manner
- Evaluates processes, client data and trends to identify process improvements.
The ideal candidate will have:
- A solid understanding of WFM principles and end-to-end planning processes
- A solid knowledge of Timegate (web based) and the Timegate App or experience and/or knowledge working with a similar customer or workforce management system
- Natural collaborative skills and able to influence and present to operational stakeholders
- Strong working knowledge of workforce management functions within a busy environment
- Commercial focus with a natural eye on customer expectations and a commitment to exceed and delight our customer base
- Excellent analytical and business analysis skills
- Ability to adapt and work to tight deadlines
- Excellent communication, negotiation and relationship building skills
- Ability to work both independently and effectively with members of the team
- Good organisational and problem-solving skills
- Excellent working knowledge and effective use of Microsoft Office (Outlook, Word, Excel) amongst others
- Strong attention to detail and accuracy
For more information please contact us here.