We pride ourselves on our extensive
knowledge and understanding of hygiene
Our Medical Cleaning provides a clean and safe environment for healthcare which is a key priority for the medical sector.
An Action Plan for Cleaner Hospitals has further emphasised this, and also recognises the role of a professional commercial cleaning service.
Our specialist medical cleaning team work with you to ensure that you meet Care Quality Commission requirements.
An Action Plan for Cleaner Hospitals has further emphasised the necessity of a quality and trustworthy commercial cleaning partner.
We work with you to help prevent the spread of infection, ensuring that procedures are strictly adhered to.
Our extensive knowledge and understanding of hygiene in the healthcare and medical sector, working in hospitals, doctor surgeries and dental practices, allows us to provide support throughout the sector.
Medical Cleaning Professionals
We implement a thorough training and development programme with advanced security checks, including DBS checks, for all of our operatives working within this sector.
This requires operatives to sign confidentiality agreements and to be trained accordingly regarding sensitive data.
Our operatives are carefully selected and trained to meet the requirements of your site. Fidelis’ comprehensive training and development is focused on the delivery of world class service, which our reputation is built upon. Quality, personable customer engagement both with your team as well as your patients is essential.
Ensuring all operatives are National Colour Coding aware and infection control trained to the highest standard.
- Ensuring infection control procedures are strictly adhered to
- Requiring operatives to sign confidentiality agreements and to be trained accordingly regarding sensitive data
- Ensuring operatives are DBS checked where required
- Helping to ensure compliance with CQC requirements with free advice
- Ensuring all operatives are National Colour Coding cross contamination trained
- Carefully selecting operatives that are trained to the requirement of the site, which includes how to deal with patients
Our new cleaning operative Mark is doing a great job.
We have had comments from several of our GP's and nurses on how clean their rooms are and we have also noticed a huge difference in the reception and waiting area in terms of cleanliness and appearance.
Just a handful of weeks ago we had a visit from our plumbers, who left a mess all over the floor in the upstairs toilet and Mark went the extra mile and cleaned it up when he really didn't have to.
Mark is easy to get along with, is always punctual and cheery and is a real credit to your company.
Reception Manager, Sky Blue Medical Group
Why Use Fidelis?
Here at Fidelis, our team is passionate and dedicated to providing world-class service to our customers. We live by our philosophy to be honest, reliable and loyal in every aspect of our business. The difference is us!
Valuing our Customers
We value every customer at Fidelis. From bespoke solutions to our continued support throughout every stage of the process, you can be sure you're in safe hands with us.
Valuing our Team
Without our people, we would be nothing. We pay our operatives higher than the national minimum wage as well as provide training and development schemes.
Our Philosophy
We are honest, reliable and loyal in everything we do. You can be sure that we will maintain a great standard of communication regarding all work undertaken.
Our Standards
We pride ourselves on our high standards. At Fidelis, we ensure that all work undertaken by us is to the highest standard, and refuse to leave any premises less than spotless.
MBP Group – Midland Building Products
Manufacturing & Industrial
Building a good customer experience doesn't happen by accident, it happens by design! Fidelis work hard to deliver brilliant customer service.
Jody Wright, Group Procurement and Facilities CoOrdinator, MBP
Fortem, Birmingham and Orbit works
Maintenance Services
What we’ve been doing together
Fidelis have always provided an efficient service, and delivery of works has always been completed on time and to the highest standards
Simon Kettle, Managing Surveyor
Ishida
Manufacturing & Industrial
Ishida was looking for a UK cleaning partner that could meet its distinct requirements and it found one quickly in Fidelis. We clicked immediately and our expert team now provides daily cleaning across four of the client’s sites, along with washroom services and ad-hoc deep cleans.
Fidelis goes above and beyond what’s in our contract, and we always get a quick response from our contacts there - we trust that our requests will be answered speedily and accurately. I can confidently...
David Cleaver, Environment, Facilities, Health & Safety Manager, Ishida
Bishop Vesey’s Grammar School
Education
What Fidelis presented at the tender stage is exactly what we got, and it’s surprisingly rare that this happens with a supplier. They strike the right balance of innovation and stable service delivery – a...
Graham Swindells, Finance Director and Operations Director, Bishop Vesey’s Grammar School
Lordswood Boys’ School
Education
Fidelis has proven to be a strong, supportive arm of our school. They work tirelessly to ensure the non-teaching aspects of Lordswood Boys' School are always well maintained. Whether it involves cleaning, maintenance or site...
Lee Williams, Principal - Lordswood Boys’ School
Large Midlands University
Education
We can see a real improvement with the cleaning since Fidelis took over and it is starting to get to where we would expect it to be now so thank you. Whenever we have reactive...
Facilities Operations Manager & Assistant Director, Large Midlands University
ExtraCare Longbridge
Retirement Villages
For me, the cleanliness and appearance of the building is paramount. We have set the standards together and built a close working relationship which is paramount for me. The involvement of residents to understand their...
Chris Hill, Village Manager
Ludlow Church of England School
Education
Alongside Ian and the team, we reviewed plans in the current climate to amend our cleaning requirements across the site and design a solution to ensure all rooms and spaces are cleaned thoroughly. This has...
Rowena Morris, Business Manager, Ludlow C of E School
Peak Education, Cannock
Grounds Maintenance
The staff we have onsite are always professional and courteous to what is going on around them. The standard of work is high and nothing is overlooked. The main benefit for me is the monthly...
Craig Potter, General Manager, Peak Education
Pure Offices
Commercial Offices
“We have seen a significant improved level of service since February 2019. One particular area that we have been impressed with is the quality of communication between ourselves and the Fidelis team - any of...
, Centre Manager, Pure Offices
Sertec Group
Manufacturing & Industrial
Working with the team at Sertec across their sites in the Midlands, we have established and implemented a series of measures and procedures to ensure each site meets the high quality standards required.
“We had previously experienced quite a high turnover of cleaning contractors, looking for a new provider each time the contract was due for renewal. There was a lack of consistency and we were in search...
Group Contracts Buyer, Sertec
ExtraCare Pannel Croft
Retirement Villages
Working with Fidelis assures ExtraCare that the standard of cleaning is of the highest quality, supported by the correct processes and procedures as well as documentation to meet the requirements to gain the highest grade possible.
"The housekeeping team at Fidelis are first class and the levels of professional customer care are outstanding. Fidelis team members have been commended for their interaction with our residents, which is a great compliment to...
Manager, Extra Care Village
IAC
Manufacturing & Industrial
International Automotive Components (IAC) supply automotive and commercial vehicle interiors, providing products for more than 300 companies across the globe.
After a short tender process earlier this year we changed our cleaning, washroom and consumables supplier after being disappointed with the poor level of service received from various past contractors.
Commodity Buyer, IAC Group
Jardine Motors Group
Retail & Showrooms
We provide daily housekeeping, pest control, washroom services, workshop daily cleaning and grounds maintenance as well as carrying out building and maintenance work to ensure Jardine's showrooms are kept to a spotless standard.
Fidelis have been working on our Birmingham since 2014, and have carried out a number of tasks for us - all to a very high standard. I have been particularly impressed by Fidelis’s work ethic,...
Roger Dawkins, Group Facilities Manager
