We have a customer and employee support team function within our servers at our head office in Birmingham. Real time reporting through our Innovise© Timegate software allows us to manage individual sites across the whole of our business giving us the advantage and opportunity to:

 

We have taken out the guess work and the errors normally associated with planning and monitoring workforce operations. By automating the planning, the capture of time & attendance, as well as the associated salary calculations (including even the most complicated of pay rules) we have ensured accuracy prevails across our business. This was step one in optimising workforce management processes throughout our business.

 

Giving our experienced management team all the information that they need, the workforce management technology that we have in place now enables better decisions to be made. Creating transparency like never before, our management team can now plan and quickly react to unexpected demands without skimping on quality. Assigning the right people with the right skills to the right place at the right time, workforce utilisation is dramatically increased and our business has become significantly more agile.

 

By eliminating doubt and proving compliance and forcing adherence, our Timegate workforce management software has enabled us to swiftly demonstrate that compliance obligations have been met thus satisfying our clients through our auditing systems and Administration processes and procedures.

 

With clear management and administrative information demonstrating your professional service and contractual satisfaction our business is operating more smoothly and customers are receiving higher, measured customer service and compliance. Indeed, with our Timegate efficient workforce management system, not only has quality been even further enhanced but our customers are rewarding that with the potential to grow our relationships and work more strategically together.

 

Through effective use of our technology we have seen increasing employee engagement. Transparency as to strategy and service expectation coupled with giving employees access to what matters to them personally, we have developed a workforce management tool that our front line teams also want to use and that provides and boosts motivation in our people.

Our administration and service team work at a higher efficiency through our Timegate software system. Our revised workflows mean their time helping our front line people, as well as servicing requests from clients has all got a lot easier. Timegate reduces all of the complexity, gets rid of all the paper and puts all the data on the screen in front of them. They have been able to reduce time on tasks by 90% and speed up response times by 75%. Holiday processes and pay queries are such an emotive area of the business for both the employee affected and our back office operation that this time saving has proven to have had the biggest positive impact.