Midlands based Sertec Group manufacture press parts and components for the automotive industry with clients including JLR, Ford and Honda. We provide cleaning and facilities management services across seven of Sertec’s sites including their head office in Coleshill, Birmingham and manufacturing sites.

Sertec Group first engaged us at a time when they were looking to renew their cleaning contract. Sertec Group had recently acquired Wincaster House which is located near to IAC who we have been working closely with for a number of years.

Our Solution

We have been delivering manufacturing and industrial cleaning alongside daily office and housekeeping services for over three years. We also supply contracted washroom and barrier matting services.

Our relationship with the team at Sertec has grown considerably since first starting working with  which now encompasses multiple sites and additional services outside of our daily cleaning.

We now provide high level and industrial deep cleaning periodically to ensure their machinery and buildings are immaculate and aid an efficient manufacturing process.

Our Grounds Maintenance and Window Cleaning teams help to ensure the exterior and surrounding areas of Sertec’s buildings are clean, safe and well maintained to deliver their desired first impression to clients, visitors and staff.

Grounds Maintenance

The Results

Our team have successfully implemented a series of measures and standards that all of our operatives continue to deliver on a daily basis. This has seen the levels of cleanliness significantly improve since we started working with Sertec.

We have now further extended our working relationship by securing our contract for a further three years up to April 2022.

We have now further extended our working relationship by securing our contract for a further three years up to April 2022.

“We had previously experienced quite a high turnover of cleaning contractors, looking for a new provider each time the contract was due for renewal. There was a lack of consistency and we were in search of a business that we could build a relationship with.

“Fidelis have a unique approach and clearly differentiate from the rest of the competition. The contract managers run the whole process seamlessly with clearly established communication channels.

“We have seen a significant improvement in the standards and overall cleanliness across all of our sites.

“Fidelis are a company that you can trust. They always do what they say they are going to do.”

Group Contracts Buyer, Sertec