
Overcoming challenges from day one
The COVID 19 pandemic gave us some immediate challenges to consider around our work with Bishop Vesey’s Grammar School.
We responded by putting together a new work plan to fit our new client’s fast-evolving requirements – it involved offering additional cleaning support while clearly explaining coronavirus policies and procedures.
Although the pandemic led to service levels at the school being increased, it was our goal throughout to help the team there to mitigate costs without compromising on the hygiene or safety of their premises at a difficult time.
It’s this considered and personal approach that has led Graham to consider Fidelis as “part of the school” just a year into the agreement.
The perfect partner for Bishop Vesey’s Grammar School
At Fidelis we take pride in being reliable and trustworthy, but also in providing a personal service and responding well to challenges. These values are what make us such an effective cleaning and support partner for Bishop Vesey’s Grammar School.
Our experience allows us to allocate operatives in the most efficient and effective way, and we’re patient and personable enough to understand that circumstances in a school like Bishop Vesey’s can change quickly.
During the pandemic, for example, the school struggled like many others in the sector to get the cleaning supplies they needed, but we were able to step in and help.
What Fidelis presented at the tender stage is exactly what we got, and it’s surprisingly rare that this happens with a supplier.
They strike the right balance of innovation and stable service delivery – a year into our partnership and we’re happier than ever.
I wouldn’t hesitate to recommend Fidelis to others in education
Graham Swindells, Finance Director and Operations Director, Bishop Vesey’s Grammar School