5 Questions to ask your Cleaning Contractor

When it comes to choosing a commercial cleaning contractor to partner with to deliver cleaning services and meet all of your requirements, we understand it can be stressful and confusing. 

How do you know you will be working alongside a trusted and experienced company, who will be able to provide the quality and level of service you are looking for? 

In this blog, we highlight some of the key questions to ask your cleaning contractor, to ensure you are partnering with a company that is the right fit for your business. 


Do you have experience working in my industry and a proven track record of quality work?  

Industry experience is vital to ensure your commercial cleaning contractor will be able to meet all needs you have and will have for your cleaning. 

Having an extensive portfolio of work and customer feedback that supports the fact they provide a quality service is also necessary to give you complete peace of mind. 

We work with organisations across a variety of sectors, including education, commercial offices, manufacturing and retail and have a proven track record of providing quality services that help our clients to maintain the highest levels of safety, cleanliness and that support them in making a great impression on staff and clients alike. 

We have extensive knowledge and understanding of the health and safety requirements and guidelines for each of the sectors we operate in. Our team have developed processes and invested in specialist equipment to ensure we can meet all clients’ needs, no matter what sector they are in. 

Our operatives also undergo extensive and specialist training on a regular basis to ensure that our work is delivered in line with all guidelines and the highest standards are maintained at all times. 


How involved will you be in helping to determine the services my site requires? 

As much as you will have a good idea of the services you need and want carried out across your site, a cleaning contractor is an expert in this area and so should be able to share their knowledge to help you determine the services needed and the frequency of which they should be carried out. 

But unfortunately we know this isn’t always the case in the industry. 

Many cleaning providers will just listen to what you need and your contract will be based solely around this.  

We on the other hand provide a consultative approach, discussing your wants and needs, looking at how the business operates and reviewing their existing cleaning processes to gain a greater understanding of exactly what services are required. 

We don’t simply ‘price a job’. There is a unique and innovative science and calculation behind how we determine the services a client requires. 

Each space is measured and the data is used to determine a specific schedule of works, which helps us to determine the time investment needed and the appropriate cleaning methods for that particular space. 

This could include the addition of services you hadn’t considered, or it could even highlight an area where a particular service is no longer needed, or the frequency of cleaning can be reduced. 


What level of communication will I have with you? 

The relationship and communication you have with your commercial cleaning contractor should be ongoing, to keep both parties in the loop and provide you with regular opportunities to discuss any issues you may be having, identify areas for improvements and to discuss any changes you may need to be made to your schedule of cleaning/the services you require. 

We pride ourselves on the level and quality of communication we have and maintain with our clients and whenever we receive feedback, our communication is something that is always highlighted and commented on. 

This is because each client we work with is assigned a dedicated contract manager and team of operatives, who will maintain regular communication with them to ensure they are happy with the service they are receiving.

Our approach appears to be something that is quite unique for our industry, but it is this attention to detail that has helped us to become renowned and recognised as one of the very best in the industry. 


Will you monitor ongoing performance? 

Regular reviews and audits are key to ensure you are happy with the service you are receiving and to identify any areas where improvements could be made, helping to provide you with the best value and to continue delivering efficiencies for you.

At Fidelis, a key focus of ours is the continuous improving of standards for our clients, as well as maintaining conformance and performance. 

In order to achieve this, we conduct regular reviews and site audits, walking around a site with the client themselves to have an open conversation about each area, discussing how happy they have been with the service and quality provided and to identify where standards may have slipped. 

Following these audits, we then put a new plan of action in place to continue providing the best service possible. 


What can I expect for the team of cleaners I will be assigned and how are they trained? 

A final area to consider when choosing a commercial cleaning contractor to partner with is how they treat and train their employees. This can say a lot about a company and will give you an indication of what you can expect from them and the team of cleaners you will have working on your site. 

At Fidelis, our people are at the heart of everything we do and we pride ourselves on the training and personal and professional development opportunities we offer, helping our staff to achieve their very best so they can provide the client with the very best also. 

All of our operatives undergo expert and specialist training, so you have complete peace of mind that the team who will be working with you are experienced and will be able to meet all of your needs. 

Our teams are the perfect reflection of who we are and the values we have and this shows in the quality and level of service they provide each and every one of our clients.

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